be.voxx is a multilingual dialog and customer care service center that currently provides active services in more than 25 languages from our headquarter in Germany as well as from our service centers in Bulgaria, Lithuania, Romania and Spain.
As a reliable BPO partner, our customers entrust us with both inbound and outbound projects. We support service-oriented production-, trading- and service companies to offer multilingual assistance to their customers (via phone, chat and email). In doing so, we work directly together with the customer as well as a subcontractor for different languages in large-scale projects.
Our qualified employees work in multilingual teams at various locations and in different projects. However, all the locations and projects are managed and controlled centrally – a clear benefit that ensures high and consistent quality standards, strict compliance with data protection regulations (GDPR) as well as German- and English-speaking project management and reporting with the customer for more than 25 European languages.
The interaction with the final customer takes place in a variety of different approaches based on traditional, multichannel or even omnichannel communication. Multichannel and omnichannel communication is technically handled with the assistance of our business partner Telerion.
The active usage of WebRTC for phone calls and chat enables our customers a cost-optimized but, nevertheless, secure and reliable communication (End-to-End encryption). Thus, expensive service numbers will become redundant.
Nevertheless, while constantly exploring new tools for optimizing digitalization and automatization processes, we believe that the human being always remains the crucial factor for a first-class, friendly service and an outstanding customer experience.
WE UNDERSTAND COMMUNICATION
Communication has never been made so available and easy to access – still, every generation sticks to its preferred ways of communication, be it a handwritten letter or instant messaging. However, a real conversation – voice to voice – remains irreplaceable, while emails have pushed aside paper and short messaging or social media have attempted to dominate it all.
Technological progress is fast, and we value the changes it brings; nevertheless, no matter where it might take us, we still believe that there will always be the moment where a voice-to-voice conversation will be essential – and at this very moment, should the conversation be handled by us.
To be always one step ahead when it comes to identifying the next upcoming trends in communication. We focus not only on identifying new communication channels, but also on integrating them into our processes and work flows, without losing contact with the basis.
To design our communication channels portfolio in a way as to enable us to represent our clients at any time and with the best possible customer service, and stay tuned.
Our customers are precious to us. What purpose would all our know-how, all our skills and all of our technology serve – if there is no one we can share it with so as to generate business and added value? To us, our customers are not simply customers – we see them as partners. We care for them, we look out for them and we strive to always protect their interests. On the other hand though, we expect them to perceive us as being not more than their mere service provider and to see themselves as customers, with all rights to demand, request and expect.
We believe transparency to be one of the utmost essential bricks when building trust. And trust is one of the utmost essential bricks when building a business relationship. Therefore, being transparent is part of our philosophy and part of our daily business routine. You will always know when, where, how and why.
We take the protection of your information very seriously.
be.voxx – Listen/ Understand/ Support/ Help/ Solve
be.voxx GmbH is a member of the Call Center Association Germany e.V. (CCV). Thus, be.voxx GmbH commits itself to follow the rules and regulatory framework of the industry code of the Customer-Service and Contact-Center branch.
get in touch
Schwetzinger Str. 19
Tel: +49 6204 7050 0
Fax: +49 6204 7050 515